Find frequently asked questions about shipping, refunds, and more below. Please also find here our Privacy Policy and Terms & Conditions. If you have a question that wasn’t answered, please email us at [email protected].
Order
Why did my payment fail to process?
Failed payments can be for one or two reasons. First, the card information was entered incorrectly. If so, please double-check and confirm. Second, if ordering outside of the US, please keep in mind all prices are in US dollars by default. If a payment fails, it could be that you do not have sufficient funds for the price in your local currency.
What payment providers do you accept?
We accept Paypal and Visa, Mastercard, American Express, and Discover.
How do I place an order?
Placing an order is as simple as adding the items you want to your cart, then hitting Checkout where you’ll then be asked to enter your contact, shipping, and billing information. Once the order is placed, we will receive a notification and start processing your order immediately.
Is it safe to place an order on your website?
Yes. We understand the importance of the safety of our customers which is why our website is SSL-encrypted and hosted by one of the largest web hosting companies – Bluehost. Additional plug-ins are installed to provide extra security and privacy as well.
Shipping
Where do you ship to and from?
We ship to over 50 countries worldwide. All shipments are sent from New York, USA.
How long does it take to get my order?
Processing time takes no longer than 2 business days. Shipping time takes 1-5 business days for delivery within the US. For international shipments, shipping time takes 1-4 weeks (varies by location). Please note that this is only an estimate provided by the shipping provider. We do not guarantee a shipment will arrive within this timeframe. Though rare, several factors out of our control can cause a delay.
Will I get a tracking number?
Absolutely! A tracking number will be sent to your entered email address for you to keep up with its every move. Please don’t forget to check your spam/junk folder! If you don’t receive one, just email us: [email protected]
My tracking says delivered but I don’t see it?
If according to your tracking number, your package was delivered and you don’t see it, we ask to please give it three business days in case it appears. If it still does not show up, we will deem it lost or stolen. Under this circumstance, we can send out a one-time replacement (free of charge and if inventory is available). We will not send out a second replacement if this situation occurs again.
Refunds/Returns
Can I return my item?
Yes! We provide a 30-day satisfaction guarantee. You have a full 30 days after receiving your order to get a refund or exchange. We do not offer refunds, returns, or exchanges unless the product arrives defective or damaged, or if we sent you the incorrect product. Products already used are not eligible for returns, replacements, or refunds.
How do I go about a return?
If you need to return a product, please email us first at [email protected] before doing anything else. From there, we will provide a return shipping address for you to send it to (we do not cover this cost unless the product arrived damaged or defective). Once it has been successfully sent back to us, we will go about processing your refund or replacement.
When will I receive my refund?
Although we issue refunds immediately, refunds may appear on your account within 3-5 business days depending on your payment provider.
Is return shipping covered?
Unfortunately, we do not cover return shipping. All shipping fees for returns or exchanges are covered by the customer unless the product arrives defective or damaged, or if we sent you the incorrect product.
Why was my order returned to you?
In rare instances, USPS may return a package to us if the address is vacant or if the shipping address does not exist. For this reason, it is important you enter and verify your shipping address is correct. If not, and the package is returned to us, we can ship it out again at your cost. If a refund is preferred, we can only offer the refund amount excluding shipping costs (which can vary between $4-$20). However, in the instance that a package is not returned to us and is lost, we cannot offer a refund or replacement.